Privacy policy.

Rade Engineering (“we”, “us”) is a software and web development business in Overland Park, Kansas, run by Shaun Williams. This policy covers radeengineering.com, the “Ask Rade” chat on it, and our AI phone assistant at (913) 426-9567. We don’t sell your personal information, and we don’t use it for advertising.

What we collect, and why

When you contact us or request a Lead Leak Audit

The contact and audit forms collect your name, email address and what you write (for the audit, also your website address and goal). We email it to ourselves so we can reply, and add you to our customer relationship system (CRM) as a lead so we can follow up.

When you take the website quiz

If you ask for your result by email, we use your email address and quiz answers (plus anything optional you add, such as budget or a project description) to send you the recap and to let us follow up. We don’t store the quiz in our website database.

When you use the website checker

The checker takes a website address, not personal details. To run it we send that address to Google’s PageSpeed Insights service and load that site’s public home page. Results are cached for about ten minutes and then discarded.

When you chat with Ask Rade

Ask Rade is an AI assistant, not a person. To answer you, what you type in the chat is sent to our AI provider, Anthropic. We don’t save chat transcripts on our servers; your conversation is kept in your own browser for that tab only, and is cleared when you close it.

If you ask the assistant to book a call or pass a message to Shaun, it sends the details you give (such as your name, email, phone number, company and a summary of what you need) to our scheduling service and our CRM, and we receive an email about it.

When you call us

Our phone line is answered by an AI assistant. Calls may be recorded and transcribed, as the assistant says when it answers, so it can understand you and so we can follow up and improve the service. We see the number you call from, and if you leave a message or book a call, your details and a summary are added to our CRM. Urgent calls may be transferred to Shaun with a short summary.

When you book a call

Bookings are handled by Cal.com, which collects your name, email and chosen time, and sends your confirmation.

When you create an account

Member accounts store your name, email address, a securely hashed password (never the password itself) and account status. We email you to verify your address and when you reset your password. To prevent abuse, we briefly keep a record of sign-up attempts, including the email address and a scrambled (one-way hashed) form of your IP address, for about an hour. Sign-up is protected by Cloudflare Turnstile, which checks you’re not a bot.

Billing

If you’re a client with billing set up, invoices and payments are handled by Stripe. We store only a reference to your Stripe customer record; your card details stay with Stripe. Your account’s billing page shows your invoices and the last four digits of your card, read from Stripe when you open it.

Analytics and cookies

We use Google Analytics and Vercel Web Analytics to understand how the site is used: which pages are read, and whether people request an audit, book a call, or use the chat or checker. These measure activity, not what you type; chat messages and form contents are not sent to them. Google Analytics sets its own cookies (such as _ga).

If you sign in, we set a secure login cookie to keep you signed in. Our hosting provider may also use cookies or similar signals to tell people from automated bots. We don’t use advertising or social-media tracking pixels.

Keeping the site safe

To stop spam and abuse, we count requests (for example, messages sent or forms submitted) using a one-way hash of your IP address, never the address itself, and discard the counts within about a day. Our hosting provider keeps standard server logs.

Who helps us

We use these service providers, each only for the job described:

• Vercel: website hosting, analytics and bot protection.
• Supabase: our database and file storage.
• Resend: sending email.
• Anthropic: the AI model behind Ask Rade and the phone assistant.
• Vapi and its speech-recognition provider: answering, recording and transcribing calls.
• n8n: connecting the assistants to our calendar and CRM.
• Cal.com: scheduling calls.
• Our CRM, hosted for Rade Engineering: keeping track of leads and conversations.
• Google: Analytics, and PageSpeed Insights for the website checker.
• Cloudflare: bot checks on account sign-up.
• Stripe: invoices and payments.

Each provider handles information under its own privacy terms. We may also share information if the law requires it, or as part of a sale or transfer of the business.

How long we keep it

We keep lead and client information (such as form submissions, chat and phone inquiries, and bookings) for as long as we’re in touch or working together, and as needed for our records. Account information is kept until the account is deleted. Abuse-prevention records are short-lived, as described above.

Your choices

You can ask us what we have about you, ask us to correct it, or ask us to delete it, including your member account. You can block or clear cookies in your browser, and the chat doesn’t require any personal details unless you want a booking or a follow-up.

Children

This site is for businesses and adults. It isn’t directed at children under 13, and we don’t knowingly collect their information.

Changes

If we change how we handle information, we’ll update this page and the date at the top.

Contact us

For any privacy question or request, use our contact page or call (913) 426-9567.